Why Outsource?
IN-HOUSE
- Expensive operational costs
- Lack of specific skill sets
- Longer hiring process
- Inaccessible
- Low employee retention
GBPOS OUTSOURCING
- Cost-effective
- Specialised skill sets
- Seamless hiring process
- 24/7 access to top-tier managers and consultants
- Lowered attrition rates
Increase your profits with quality output while saving up to 60% on operational costs with GBPOS talent
The talent pool of GBPOS includes vetted, highly-skilled professionals from a range of industries. Each talent undergoes a thorough screening process to ensure we continually deliver world-class output that outperforms in-house talent.
Inbound Customer Support
Being the largest global source for offshore telecommunication service, the Philippines has been a viable solution for staffing fluent English language speakers, familiar with Western diction and figures of speech. Filipinos are known for being service-oriented, which results to a higher overall customer satisfaction.
As we’re based in Manila, we can support your inbound calls coming from anywhere in the world , across any time zone. Through VOIP technology, calls are routed and connected to our warm, friendly associates who can handle a range of customer service support.
Types of Inbound Call Support we offer:
- Responsive Customer Call Service: 24/7 our experienced agents manage all your inbound customer calls
- Billing Enquiries: with access to your customer database and billing CRM, we handle all customer calls regarding bill enquiries.
- Sales Calls: we process all customer sales calls ready for the next closing stage
- Sales Calls: we process all customer sales calls ready for the next closing stage
Outbound Support
Outbound calling can be a very effective way of reaching your target audience and making sales. Outbound sales requires sales agents who have a good understanding of the product or service they are selling as well as knowing how to best sell to the audience. Sales associates need to have great communication skills, be persuasive, and strike the right balance between service and closing the sale.
Using our experienced outbound associates and management team, we can customise the right campaign for you to maximise your desired results. Typical outbound programs include:
Appointment Setting: Reaching the right company prospect and validating interest to receive a follow up appointment with one of your companies sales team
Direct Sales: Directly selling your services of products to consumers or business customers and processing the order on your behalf
Market Research: Calling contacts from your marketing database to capture and code predetermined questions and returning raw data and marketing analysis on key insights
Data Entry
Data entry requires our associates to take data stored in a certain medium and transfer this into a computer system through a data entry interface. The original content can come from any source: it could be available on paper, scanned documents, online or stored in picture, audio or video files. Our data entry services extend to requirements where data has to be researched, identified or needs interpretation or the application of business rules before these are entered into a system. Due to the low cost of operating from a Philippines location, many companies are able to make significant cost reductions by outsourcing these non-core activities.
Data Processing
Data processing is similar to data entry however can include more complicated processes where the data needs to be found and retrieved through online research or outbound phone calls. Business rules that have to be applied to the data can range from very simple guidelines to complex decisions, which require a much higher level of understanding.
List Cleaning & Creation
It is time consuming and expensive to maintain customer databases however this is vital to keep in contact with your customers and to maximise the ROI from your marketing activities. Our services can support you through:.
List Cleaning: We will access your CRM or download your customer files into our list management CRM. Using a combination of web searches and outbound dialling, we will systematically updates customer critical data.
List creation: We can help you build a targeted customer list where you do not have one or are looking to expand a prospect list ahead of marketing and sales programs. We work with you to define the target industries and categories and capture agreed fields through combined web based searches and outbound calling verifications.
Administrative Support
Personal Assistants & Virtual Assistants
Leveraging experienced and qualified Philippines based staff to handle all of the back office operation including virtual assistants and transcription services
Deploying the services of a personal assistant can be expensive and often their time is not fully utilised. Simple things like managing your calendar, sending emails, booking travel arrangements, and small research assignments can all be done by someone else – even someone who is thousands of miles away from where you are.
We can provide you with a personal assistant to manage all of those non-critical or administrative jobs to allow you to focus on your core capabilities.
On-Demand Transcription Services
Transcription is where content in an audio, video or image file is written out in text format. It is considered a low value function so makes sense to outsource into a low cost environment while maintaining or improving on quality. We can take audio or various file formats and transcribe these into applications that can be imported directly by your company. As we have access to a large population of college graduates, we can recruit to specific industry requirements such as nurses, doctors or lawyers for specialised transcription needs.
Online Marketing
Our digital marketing strategies covers all that a business needs to have a truly successful online existence.
We collaborate with creative experts such as web developers, graphic artists, content writers, editors and SEO specialists to manage our clients’ web traffic, subscriber volume and page following.
Search Engine Optimization
Search Engine Marketing (SEM) is the process of making a website visible in search engine results pages for certain keywords through paid ads, paid inclusion, and contextual advertising. SEM focuses on the advertising programs offered by Google, Yahoo, and other popular search engines. The technique is to set up effective ad campaigns that provide maximum return on investment. This happens through an endless cycle of campaign launches, measurements, adjustments, and relaunch.
Search Engine Optimization (SEO) and SEM complement each other, as SEM might be able to target keywords that SEO cannot and vice versa. An effective online marketing department is capable of maximizing the ROI on its online marketing budget by investing wisely on both SEO and SEM.
Social Media Marketing
Social Media Marketing is a form of internet marketing that focuses on establishing a presence and following on social media sites. With the ever-growing popularity of Facebook, Twitter, YouTube, and LinkedIn, it is no surprise that many companies are now exploring the possibilities of reaching their target market through these channels.
The work revolves around having something new and interesting to say or offer on your social media account with the goal that your contacts and followers will read your offering, and hopefully retweet or share with their network. Ideally, your offering goes viral, enabling you to reach many more people who then hopefully spread the message further and become customers or brand advocates.
Our experienced content developers and bloggers can work with you to create and approve content to upload into your social media platforms.
App and Web Development Services
Build your offshore development team by hiring the best Software Developers, QA’s and DevOps Engineers in The Philippines.
With offices in the Philippines, Australia and The UK, we provide fully vetted Software Engineers across all software development technologies.
We provide businesses with access to the benefits of offshoring without the distraction, cost and uncertainty of opening their own remote office.
We provide British and Australian account managers who determine the clients specific skill and knowledge requirements and then review 100’s of candidates before we shortlist for the clients to decide.
Your chosen developer(s) will work specifically and exclusively for your organization. The staff report to and work from our state of the art offices in the commercial center of Manila.
Engineering Support
At GBPOS, we provide custom, offshore engineering solutions for clients across multiple industries, including, industrial, machinery, manufacturing, construction, software/hardware and related industry segments.
Our solutions help organizations improve product quality and performance in a timely manner while reducing overall engineering project costs. All of our flexible delivery models are carefully designed based on the unique needs and goals of our clients, always focusing on making your project a success.
By collaborating with GBPOS you gain immediate access to low-cost, highly-skilled and experienced engineering professionals in virtually all industries. Here are just some of the roles that our engineering staff can fill:
- Software/Network Engineer
- Technical Support Engineer
- Structural Engineer
- Project Engineer
- Process Design Engineer
- Design and Development Engineer
- Plant Design Engineer
- Mechanical Engineer
- Chemical Engineer
- Civil Engineer
- Industrial Engineer
- Electrical Engineer
- Communications Engineer
- Logistic Specialist Manager
- Logistics Coordinator
- Project Assistant Engineering
- CAD Design
- Junior Support Engineer
- Senior Support Engineer
- Performance Engineer
- Engineering Consultant
- Manufacturing Support Specialist
Database Enrichment
DATA HANDLING
Gathering of information requires long manual hours and resourceful, data handling. That is why many companies opt to recruit outsourcing companies to significantly reduce domestic overheads.
We guarantee that whatever data is entered into the system, it is accurate and correct the first time. We provide this low-cost service for you so that you may save time and focus on the profitable work.
Types of Data Handling Support we offer:
- Data Entry: involves data to be found and retrieved through online research or collected from outbound phone calls. After, it is recorded and logged in your company’s database
- Data Processing: after gathering data, we can analyse, interpret, and process the information for you and input it communicatively into a database
LIST CLEANING AND CREATION
Upkeeping a customer database is time consuming and especially costly for businesses in the west, however it is vital to stay in touch with your existing customer base.
Types of List Cleaning and Creation Support we offer:
- List Cleaning: requires accessing your CRM and transferring data into our list management CRM. Using various techniques of web searches and outbound dialling, we ensure your data has been updated and verified – leaving your sales team with a list of customer critical data
- List creation: we can also assist in building up a targeted customer list. Whether from scratch or expanding on your existing database, we work with you to define the key industries and categories and capture desired fields through combined web based searches and outbound calling verifications
Credit Management and Collection Services
GBPOS provides Credit Management and Collection services – these services focus on account management outsourcing from as early as one day overdue all the way through to legal recovery. Accounts are managed through aged delinquency buckets to prevent them turning into bad debt.
You can choose to either outsource your collection function from a predefined delinquency age or event to link in with your internal collections team or chose to outsource the entire collections process. We can work with you to develop the most appropriate collections treatment path to maximise collection opportunities and reduce bad debt.
Case management of individual high valued customers, hardship or sensitive cases are services that can be segregated from the standard delinquency buckets. These collection activities are managed through our Tier 2 teams where higher skilled negotiators work with your customers to arrange acceptable payment arrangement terms.
Key to the collections success is to clearly define and measure the success criteria. We work with you on reporting collection effectiveness such as promises taken, promises kept and paid.
24/7 Inbound Call and Chat Services
Our call agents are ready and trained to receive inbound calls such customer support, order-taking, tech support, and help desk services. All call agents have a high profficiency in English and are degree educated. Further to this we offer online chat, so you never miss out on a lead!es taken, promises kept and paid.
Tell Us Your Requirements
“The real power of outsourcing going forward is going to be that it increases an organization’s core capacity for change and growth. The business challenges over the next decade are going to be very different than anything we’ve seen so far and the companies that weave a powerful network of global partners through outsourcing will be the winners.” – Michael Corbett
Founder and Chairman of the International Association of Outsourcing Professionals (IAOP)
